Legal

Privacy Policy

GEM Electrical and Mechanical Repairs respects your privacy and is committed to protecting the personal information you share with us through this website, by phone, by email, by WhatsApp, or when arranging a booking.

We may collect personal information such as your name, phone number, email address, postcode, service address, vehicle details where relevant, fault descriptions, booking details, and any photos, videos, or documents you send to help us assess a repair.

We use this information to respond to enquiries, provide quotes, schedule visits, carry out repairs, communicate about appointments, maintain business records, and improve our services.

Where needed, we may use your information to order parts, confirm appointments, issue invoices, respond to follow-up questions, and keep a record of previous faults or repairs.

We do not sell your personal information. We may share limited information only where necessary with trusted providers such as website, email, analytics, payment, security, or software services, or where required by law.

This website may use cookies, analytics, and similar tools to understand website traffic, improve performance, measure marketing activity, and help keep the website secure.

If you send us photos or videos of faults, equipment, vehicles, or property areas, we will use them only for assessing, discussing, or carrying out the requested work unless you separately agree otherwise.

We keep personal information only for as long as reasonably necessary for enquiries, bookings, repair records, legal obligations, accounting, or legitimate business administration.

You may contact us at info@gemrepairs.co.uk if you want to request access to, correction of, or deletion of your personal information, subject to any legal, tax, warranty, or record-keeping obligations that require us to keep certain data.

By using this website or contacting us for services, you agree to this Privacy Policy.